Frequently Asked Questions

How To Order / Pay

To order you can choose to either use the ADD TO BASKET buttons, which will take you to a Paypal Shopping Basket - from there you can either continue to pay through Paypal or save the order form and email it. Alternatively you can Email any orders to me and I will send you an invoice will alternative payment details on it. 

Payments can be made using all major credit cards through our Paypal Shopping basket, I can also accept card payments over the telephone  (01228 530696) If you prefer not to use Paypal, then a UK Cheque or UK Postal Order will be fine. Alternatively we can arrange a Bank Transfer.

From our Overseas buyers unfortunately we CANNOT accept cheques or money orders.

Email - thebeadshed@gmail.com

Shipping

All items will be well packed and bubble wrapped to protect against damage.

BUYER FROM OVERSEAS - Please note ! - After using the Paypal checkout, there will be additional postage to pay - this is due to the shipping charges being set up for UK buyers.  Once we work out how much your parcel will cost to ship we will contact you with the additional amount due.

Postage & Packing charges are as follows;

I aim to get parcels made up and dispatched within two working days, as the Lampwork Beads are hand-crafted it is never copied exactly so if an item is out of stock we will refund as soon as possible.

Collections from 'The Bead Shed' can be arranged, we can have your order made up ready, just let us know when ordering when you would like to collect.

Returns

I want customers to be happy with their purchases and to return, therefore I am happy to offer a no quibble returns policy on all items, simply pop them back in the post to me (recorded delivery) in the same condition you received them in and I will issue a refund / exchange on their safe return.

Contact

The Bead Shed

Contact Telephone number 01228 530696  (Office Hours please, otherwise leave a message and we will return your call as soon as possible)

Email Address - thebeadshed@gmail.com  or you can use AOL buddy list (soozintheshed) or MSN soozintheshed@hotmail.com

We aim to reply to emails within 24 hours, occasionally this may take a little longer, but bear with us or just give us a call.

Commissions

I try very hard NOT to take commissions, occasionally I can be 'talked round' but I find I do not respond very well to the pressure of time and colour constraints.

I much prefer to make each piece with love, and enjoy doing it, and you will know that you have an unique, probably never to be repeated, piece for you to treasure.